18 Spokes
Service menu

Built like a workshop board. Runs like a second crew.

Every service below is built specifically for bike retail — trained on how shops actually talk, sell, and wrench — and managed by us end to end. Pick what you need; bundle what you'll grow into.

SVC-01
Support

AI Customer Support & Helpdesk

A support agent on your website, email, and social channels that answers the questions your staff answers all day: repair status, service pricing, sizing, stock, hours, e-bike questions. Trained on your shop's actual policies and inventory, escalating to a human the moment it should.

  • 24/7 responses on web chat, email, and Facebook/Instagram messages
  • Service estimate and appointment-request handling
  • Human handoff rules you control
SVC-02
Reputation

Reputation Management

Google's local pack shows three bike shops. Reviews are how you stay in it. We monitor every major review platform, draft on-brand responses to every review, and request reviews from happy customers at the moment they're most likely to leave one.

  • Review monitoring and response across Google, Yelp, and Facebook
  • Automated review requests after service pickup and bike sales
  • Monthly reputation report in plain English
SVC-03
Marketing

AI Marketing

D2C brands can outspend you. They can't out-local you. We run seasonal campaigns, email programs, and local search work aimed at the riders within driving distance of your door — the only market that matters to a bike shop.

  • Email campaigns tied to your seasons: spring tune-up rush, e-bike promos, winter service
  • Local SEO and Google Business Profile management
  • Campaign tracking, so you finally know what's working
SVC-04
Content

Content & Social Media Management

A steady stream of posts and articles that sound like your shop, not a content farm: new inventory arrivals, trail and route features, maintenance tips, event recaps, group ride announcements. Published on schedule without you touching a keyboard.

  • Social posting calendar, drafted and scheduled for you
  • Blog content that helps your shop show up in search — including AI-powered search
  • Your voice, your photos, your community
SVC-05
Web

Web Design & Hosting

A fast, modern site that does the job a bike shop site actually has in 2026: showing riders who you are, what you stock, and how to book service — before they ever walk in. Designed, built, hosted, and maintained by us.

  • Custom design built around your shop, not a template
  • Managed hosting with security updates and backups handled
  • Service booking and inventory display options
SVC-06
Operations

Shop Operations AI Agents

Behind-the-counter automation for the repetitive work that steals shop hours: inventory watch-lists, reorder alerts, customer follow-ups after service, and seasonal maintenance reminders that bring bikes back to your stand.

  • Post-sale and post-service follow-up sequences
  • Inventory monitoring and alerting
  • Custom automations scoped to how your shop actually runs

Not sure where to start?

Most shops start with support and reputation — the two that give owners their evenings back. Let's talk through what fits.

Book a Shop Call